Federal Employment Agency wins itSMF Award for best IT Service Management Project 2009
MATERNA as Implementation Partner
Dortmund, 2009-12-10
The information technology division at the Federal Employment Agency (BA) has oriented its IT operating processes to the de-facto standard ITIL® (IT Infrastructure Library) and has thus achieved considerable process improvements. The public agency is already reckoning with distinct savings for this year. This achievement has led to the BA Information Technology division receiving the itSMF Award for “Best IT Service Management Project of the Year” from itSMF Deutschland e.V.. MATERNA is the Federal Employment Agency’s consulting and implementation partner and has accompanied the ITIL® project.
In order to standardise the IT operating processes in the BA’s IT-Systemhaus, the agency initiated the ITIL2010 project. This included implementing a total of twelve ITIL® processes step by step. Key performance figures are collected for all the processes so they are transparent and controllable. The IT-Systemhaus operates 170,000 PC workplaces nationwide using these processes. This approach puts the agency at the cutting edge in the public sector.
The technological platform is the BA’s IT Service Management Framework which is based on the ITSM Framework from MATERNA and the Remedy Core System from BMC. As this framework is very flexible, BA was able to set up the tool individually to suit their IT operating processes.
The first of the ITIL® processes to go live was the Configuration Management including a Configuration Management Database (CMDB). MATERNA was an important partner during the implementation of the CMDB. Every day up to 70,000 changed datasets are transferred from the asset database at the BA to the CMDB in the ITSM Framework so as to keep the 2.5 million IT components synchronised.
MATERNA GmbH Information & Communications
As a leading information technology service provider, MATERNA employs more than 1,300 staff throughout Europe and achieved a turnover of more than 160 million euros in 2008. The information business unit provides process and technology consulting and implements appropriate IT solutions for companies and public authorities and agencies. MATERNA is highly skilled in the fields of IT management, business applications for companies as well as specialist applications for public administrations. The Business Unit Communications markets service platforms, premium content services as well as voice and video applications. The subsidiary vistream GmbH, as a Mobile Virtual Network Enabler (MVNE), takes on the role of mobile network operator for its customers. The company also provides CUSS solutions for airlines and airports.
Further Information:
MATERNA GmbH
Information & Communications
Press and PR Office
Christine Siepe
Vosskuhle 37
44141 Dortmund
Germany
Phone: +49 231 5599-168
Fax: +49 231 5599-165
Email: christine.siepe@materna.de
About the BA-Information Technology
With 2000 staff and 170,000 networked workplaces, the information technology division at the Federal Employment Agency (BA) is one of the largest IT landscapes in Germany. Throughout Germany the BA information technology ensures the business processes for all the employment agencies, family services departments and the ARGE Job Centres. The business success of all the BA agencies and the Job Centres is directly dependent on the quality of the IT services. The application developed by the BA information technology division supports the core processes of the Federal Employment Agency, e.g. by giving advice, with recruitment for jobs and apprenticeships as well as for making benefit payments.
Press contact Federal Employment Agency:
IT-Systemhaus der Bundesagentur für Arbeit
Wolfgang Puff
Regensburger Str. 104
90478 Nuremberg
Germany
Phone: +49 911 179–4553
Email: wolfgang.puff@arbeitsagentur.de
