Financial Administration North Rhine-Westphalia decides on consulting know-how from MATERNA
ISO 20000 certification to conclude the project
Dortmund, 2011-02-03
Over the next four years the IT service provider MATERNA Information & Communications will be advising the State of North Rhine-Westphalia’s (NRW) Financial Administration on setting up optimised IT processes. The company won the EU-wide invitation to tender for “services to introduce IT service management for the Financial Administration NRW”. As part of the “itPlus” project, the authority is revising, standardising and aligning their existing IT service processes more strongly to the administration processes in the various authorities under their wing. MATERNA provides support for all of these tasks at the authorities from January 2011. At the end of the project, the Financial Administration intends to attain ISO 20000 certification so as to achieve sustainable service-quality assurance.
This project sees the Financial Administration NRW focussing more on their service approach to providing IT services to the authorities in the group. They intend this to improve the quality of the IT services which help the users to carry out their daily work. A continual improvement process will ensure that the IT services are constantly adjusted so they stay aligned to the needs of the users of these IT services for the long term. The aim is to ensure standardised, reproducible and controllable IT services.
MATERNA’s services include process consulting for all of the ITIL® disciplines, software-neutral advice, support with tool selection as well as coaching throughout the project. Specific tasks include, for example, analysing the existing situation, identifying potentials for optimisation as well as deriving, conceiving and implementing solutions. “We are delighted that we have been awarded this extensive consulting contract at the Financial Administration. As far as improving IT processes for our customers is concerned, we have already been doing this successfully for many years and have excellent IT service management know-how in the field of public administration,” states Dr. Winfried Materna, managing director at MATERNA.
The Financial Administration NRW
The Financial Administration NRW is set up like a large company with different branches employing over 27,000 staff in 108 tax assessment offices, ten tax fraud investigation offices, 15 tax offices for large and corporate tax audits, two regional fiscal offices, three educational establishments, the State Office for Salaries and Benefits, construction and real estate operations, the State Office of Personnel Deployment Management, the data centre and the Finance Ministry itself.
MATERNA GmbH Information & Communications
As a leading information technology service provider, MATERNA employs approximately 1,300 staff throughout Europe and achieved a turnover of 152 million Euros with their two business divisions in 2010. The Information division provides process and technology consulting and implements appropriate IT solutions as well as delivering maintenance, operational and training services. The target groups are IT departments and specialist user departments in large and medium-sized companies. MATERNA is highly skilled in the segments of IT service management, individual solutions and portals as well as in SAP corporate solutions. They also have in-depth knowledge and expertise in the public sector and for IT service providers. MATERNA Communications has comprehensive know-how in marketing services for new media, e-commerce and m-commerce solutions, voice and video applications, service platforms and hosting. In addition to innovative MVNE solutions, their portfolio also comprises integrated passenger services for airlines and airports.
Further Information:
MATERNA GmbH
Information & Communications
Press and PR Office
Christine Siepe
Voßkuhle 37
44141 Dortmund
Germany
Phone: +49 231 5599-168
Fax: +49 231 5599-165
Email: christine.siepe@materna.de
