Field Service Management
Field Service Management solutions from MATERNA mobilise your business processes in service. They ensure the best possible collaboration between the customer service centre and mobile service technicians. Intelligent optimisation algorithms automatically generate optimised staff deployment schedules. This means that you can maximise the use of personnel and materials and guarantee punctual, successful service visits. Simultaneously the field service solution ensures fast and secure information exchange with the service technicians. Using their mobile end devices the technicians have access to all the information they need for work on site. Service incidents are completed directly at the customer. It is not necessary to re-work entries afterwards and the customer service centre is always informed about the current status of the job in question.
