ISO 20000

The ISO 20000 norm is a standardised procedure for checking whether an IT organisation has successfully implemented the best practices defined in ITIL® in their IT Service Management. This internationally recognised standard is a neutral seal of approval and thus a very good proof of quality for customers and/or users.

MATERNA accompanies organisations throughout all phases of ISO 20000 certification. We provide continual support adapted to individual needs from the start of the project through to achieving successful certification. ISO 20000 certified consultants also provide support during the audits which follow.

References

• prosystems IT GmbH
  Comprehensive ITIL® implementation is more than just process quality

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