BMC Remedy Service Desk 7.6.04: Using (WBT)

This online course provides service desk support staff (service desk analysts, problem coordinators, and specialists) and support staff managers (group coordinators) with the information needed to use BMC Remedy Service Desk 7.6.04 (BMC Remedy Incident Management and BMC Remedy Problem Management) to create and process incident requests, problem investigations, known errors, and solutions.

Note: After receiving a confirmation email from BMC, you have access to the course for 90 days. After that, the WBT will expire.

Course duration: 5 hours

Prerequisites:

• User knowledge of Microsoft Windows graphical user interface (GUI)

Dates and registration

Do you have questions about this course or want further information? Contact us at training@materna.com.

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