Polestar - ITIL® Simulation Training
IT is the motor of successful companies. If it does not run properly because the wrong software is used or the storage workload is improperly balanced, this can have a negative effect on the performance of the entire organisation. The IT Infrastructure Library® (ITIL®) provides guidance to companies on how to optimise their IT infrastructure, thus increasing the economic value added. ITIL also helps companies to overcome the strict separation of IT and business. Based on its experience gained from more than 500 IT service management projects, MATERNA has positioned itself as a competent partner for the ITIL®-compliant consulting and implementation of IT service management processes and technologies. Together with G2G3.com, the leading provider of ITSM and ITIL® simulations, we offer you the possibility to participate in a simulator training in order to obtain a comprehensive overview of the current developments in IT service management based on ITIL®.
Normally delivered over 5 rounds, the simulation uses gaming dynamics to mirror the real world interaction between IT and the business, from both a strategic and operational perspective. The simulation structure is designed to reflect the entire service management lifecycle as defined by ITIL®. Participants progress through the rounds, increasing operational maturity and gaining a holistic understanding of quality service management as they go. In addition, the simulation experience continues between rounds through defined service transition phases which require the participants engagement in planning for strategic and operational continuous service improvements.
Training highlights:
- The interaction of business and IT
- Introduction to individual ITIL® disciplines - such as Service Desk, Incident Management or Problem Management
- The value of IT service management for the customers
Target group:
IT managers, executives as well as all employees in the IT service management area
Duration:
1 day
Agenda:
Contact your MATERNA account manager for further information or send an email to training@materna.com.
Dates and registration:
| Date | Location | Language | Price | |
| May 21 | Lappeenranta, Finland | Finnish | Per person: 690 € + tax | Register |
| June 4 | Helsinki, Finland | Finnish | Per person: 690 € + tax | Register |
Do you have questions about this course or want further information? Contact us at training@materna.com.
