About our partnership with BMC Software

Materna has enjoyed a close partnership with BMC Software, a leading supplier of IT management solutions, since the mid-1990s. We are one of the leading BMC partners in Europe, having implemented several hundred projects on the basis of BMC products in recent years. More than 250 customers in this segment have entered into support contracts with Materna.

Our services for BMC products and solutions

IT Service Management

We have an in-depth knowledge of BMC products in the fields of IT Service Management and ITIL®. Materna has completed several hundred projects implementing solutions based on the various Remedy products, including the BMC Remedy Action Request System and the Remedy ITSM Suite. Our services range from strategy, process and technology consulting to comprehensive implementation services, training courses and maintenance. Among the BMC solutions for IT service management that we support are the ITSM Suite, Remedy ARS (Core), Atrium CMDB, ADDM, Orchestrator, Remedy on Demand and Remedy Force. Materna also offers its own range of preconfigured modules for IT service management, as well as individually tailored service management projects.
Find out more about IT service management.

IT Factory and Automation

To keep up with the pace of technology, today’s IT organizations are having to automate more and more of their services. By applying the assembly line principle it is possible to perform frequently requested services more quickly and to a consistently high quality. Materna offers tailored consulting and implementation services to put in place an IT “factory”. It has extensive knowledge and project experience in the fields of IT service management, automation and orchestration. This includes frameworks such as ITIL and standards for company architectures like TOGAF (The Open Group Architecture Framework). Materna deploys a range of BMC solutions for cloud lifecycle management and automation in its projects. Among the BMC solutions that we support for IT factory and automation are BladeLogic Server Automation, Network Automation, Database Automation, Control-M and Cloud Lifecycle Management.
Find out more about the IT factory.

IT Training

Materna has been certified by BMC as a training partner in Germany for its entire product portfolio. This means that courses are carried out using original training material provided by BMC, ensuring a high standard for the participants. Our training courses focus primarily on the subjects of ADDM, Atrium CMDB, Orchestration, Remedy AR System, Remedy IT Service Management and Server Automation.

Migration Projects

Securing the successful outcome of a migration project always presents IT organizations with a major challenge. Materna has overseen innumerable migration projects in the BMC environment. Our migration-related services include an analysis of the technical and organizational conditions, a review of the present platform and drawing up a recommended course of action, setting up the project management and the migration of the outgoing platform, coordinating service providers and departments, scheduling activities, as well as preparing and overseeing the tests.

The ideal partner to implement your BMC project

In the last two decades, Materna has completed several hundred customer projects. There is probably no other IT service provider in Germany that is so well-acquainted with the BMC product portfolio and in particular with the ITSM solutions by BMC. With many years of practical experience at their disposal, Materna’s consultants apply standardized and tried-and-tested approaches. Our consultants are ITIL- and ISO 20000-certified and are up-to-date on all related IT management topics. Materna’s primary advantage lies in its experts’ consistent knowledge of the latest IT management technologies and the depth of their project experience. Make the most of the advantages offered by a full-service provider and benefit from our consulting and implementation services, support and training. We will put your ideas into practice following standardized and field-tested methods.

A few of our references for BMC technologies

  • arvato systems
  • Bavarian State Ministry of Justice
  • German Federal Employment Agency
  • Cortal Consors S.A.
  • Daimler AG
  • German Pension Insurance Nordbayern
  • Deutsche Telekom
  • FIDUCIA IT AG
  • Finanz Informatik
  • GAD eG
  • MAN Truck & Bus GmbH
  • Higher Regional Court Nürnberg
  • Porsche
  • Siemens
  • Telefónica Deutschland GmbH
  • T-Systems
  • Vodafone Deutschland GmbH
  • ZIVIT – Centre for Information Processing and IT

Further information