Business process consulting for telecommunications providers
As a telecommunications provider, you want to optimize your business processes and reduce process costs. Materna advises you – with competence, experience and flexibility.
Business process consulting
Even today, many business processes are still carried out "by hand": from the registration of new customers with the verification of ID documents to complex processes for product changes with hardware support or complaints.
Materna combines telecommunications and IT know-how for efficient digitization of business processes. What makes this special is the fact that we also offer outsourcing services for these processes.
As an MVNO, for example, you are required to manage your core processes such as ID verification, SIM and hardware dispatch, connection activation and number porting with as little personnel expenditure as possible. For this purpose, we already have ready-made solutions that can be adapted to various country-specific requirements.
With our experience in digitizing customer processes and our portfolio of automation solutions, such as OCR software, ID management, IVR voice portals and chatbots in combination with workflow management systems, we create scalable automatic business processes within the scope of consulting and implementation projects, which demonstrably and significantly reduce costs. We would also be happy to carry out your service processes in our own data center.
We also develop customized digital processes together with you when migrating customers from old products to new products, e.g. when migrating from ISDN to All-IP.