With IT service management, IT organizations provide the best possible support for business processes in the company. With several hundred successfully completed projects, Materna is the leading consulting and implementation partner.
Materna has been successfully implementing IT service management solutions for many years. We have in-depth, cross-industry knowledge of processes and organizational structures for the optimized planning, provision and monitoring of IT services. Take advantage of our comprehensive portfolio of services for the introduction and optimization of IT service management solutions.
Materna's analysis, IT process and IT organization consulting, and implementation of IT service management processes and technologies are based on proven ITIL and ITIL light (FitSM) standards. This allows IT processes to be continuously checked and optimized. The ISO 20000 standard also makes it possible to objectively measure and certify the ITSM on the basis of an internationally valid standard. To keep the big picture, we always follow a holistic approach.
The ISO 20000 standard provides a standardized procedure for checking whether an IT organization has successfully implemented the best practices for IT service management defined in ITIL. This internationally recognized standard is a neutral seal of approval and thus a very good proof of quality for the customer or user.
FitSM is the new European standard for lightweight IT service management, making it an ideal introduction to an IT service management system. It was created according to the design principle "Keep it simple! Therefore FitSM is ideal for smaller organizations.
Materna offers the FitSM consulting package especially for IT organizations in small and medium-sized enterprises (SMEs) as well as in municipalities. We apply our process model to introduce an IT service management system according to FitSM in twelve steps. We carry out all twelve steps in the form of consulting services, workshops, coaching, interviews and assessments and conclude with accompanying documentation.
As part of your tool and process introduction, we support you in the introduction of new technologies and tools and the associated changes to your processes. We provide you with procedures for rolling out the supporting tools. Components of our procedures include checklists and a structured sample project plan with quality gates.
Our proven, ready-to-use generic process model is based on many years of practical experience. It supports the design and creation of a roll-out process and role model as well as the ITSM tool. The rollout is simplified and the realization and implementation costs as well as the risks in the project process in terms of effort, budget and schedule are reduced.