Materna delivers everything for the service management technologies from BMC Software from one source – from strategy, process and technology consulting to comprehensive implementation, customizing, training and hosting, as well as communications concepts. Our certified consultants and developers have already successfully implemented hundreds of service management projects. Materna is the worldwide leading partner of BMC Software.
Digital companies need dynamic service management. The advance of digitalization requires networked, digital services and platforms in hybrid technology environments.
As a long-term Elite Partner, Materna has successfully implemented many hundreds of customer projects with service management products from BMC Software. Many DAX-listed and medium-sized companies and public sector organisations number among our customers. Our expert consultants advise you on strategy, processes and technologies. We take care of the technological implementation and integration and then accompany you with training, maintenance and managed services for your applications in the cloud or on premise.
Our portfolio of services includes the following solutions:
BMC have extended their platform for Digital Service Management with their new BMC Helix Innovation Suite. It is a collaborative cloud-based application development environment (for the cloud of choice: AWS, Azure and BMC Cloud; or for on premise or hybrid operations) and covers everything required of a tool for managing IT processes and IT services. Developers and users in companies can easily use it to create digital service management apps in the cloud.
Our services for the BMC Helix ITSM:
BMC Helix Business Workflows provide a central workflow engine, which, in addition to the usual IT processes, can also uniformly map other business processes, such as in HR, Finance and Sales. Scalable, managed and automated.
Added values at a glance
Materna takes care of consulting, analysis, concept design, implementation and customizing for BMC Helix Business Workflows.
The BMC Helix Digital Workplace was specially designed with the role of the end user in mind and brings all the relevant functions together at a central point. The user experience is paramount here, handling is self-explanatory. The BMC Helix Digital Workplace is modern and just like the apps end-users are used to using privately. BMC Helix Digital Workplace is a new self-service app which, depending on location, role and settings, finds the answers and tools which staff need here and now.
Added values at a glance
Services by Materna for the BMC Helix Digital Workplace
The BMC Helix Chatbot answers users’ enquiries or deals with their problems very quickly. Thanks to the process designer integrated in BMC, simple waterfall dialogues can be implemented easily and conveniently. In BMC, processes of varying levels of complexity can be configured to map the different actions within a dialogue. It is also possible to connect up service catalogue items for product selection. In scenarios such as when a fault message occurs, the chatbot can easily initiate further actions via existing BMC applications. So, the user can also be informed about the status of their ticket.
Materna’s services for the BMC Helix Chatbot
Find out more about this complete solution for chatbots from Materna here.
BMC Helix Discovery delivers a comprehensive overview of IT systems and of how they deliver business services. With BMC Helix Discovery, data about data centre inventories, configurations and their relationships to each other are determined automatically and mapped to business applications in the IT infrastructure.
Added values at a glance
BMC Helix Discovery automatically finds and maintains a complete and up to date directory of data centre inventories and their interrelationships. In this way the precision of the data is guaranteed, and data collection costs are reduced. The viewability of all data centre inventories, their use and the complex interrelationships between the data provides staff in the fields of IT assets, customer service and operations management with the information they need to be able to make the right planning decisions, to manage changes securely and to understand the real costs of provisioning company services.
Materna services for BMC Helix Discovery
BMC Helix Discovery automatically recognises inventory, configuration and relationship data in the data centre and maps business applications to the IT infrastructure.
As a key process in the IT, the configuration management depends fundamentally on the quality of the information in the CMDB. This quality can, in the long run, only be ensured by means of highly automated maintenance of the CIs and their links. This automated maintenance is dependent on providing data completely and correctly. This is taken care of by Helix Discovery as an agentless discovery tool for data centres with a high level of integration in the BMC Helix CMDB.
BMC Helix Discovery provides information about who is using which CIs in the company and the relationship the CIs have to each other. This makes it much easier to carry out a cause analysis if faults occur. BMC Helix Discovery acts as the Trusted Data Source for data centres.
Materna delivers consulting services, analysis, concept design, implementation, customizing and migrations for BMC Helix Discovery.
Remedy ARS (Core) is an integrated workflow management system by BMC Software which is operated on premise. Materna offers the following services for this: