Software bots are your new digital assistants
Digital assistants can take over the routine tasks that are part of your daily work and thus support your company’s digitalization strategy. These assistants are based on software bots. Let us show you the benefits of using digital assistants for your organisation.
Digital assistants are primarily associated with digital assistance systems such as chatbots or voicebots. However, by employing robotic process automation (RPA) it is possible for digital assistants to take over daily work processes and thus relieve employees in the long term.
What are software robots and how do they become digital assistants?
Software robots, or bots, are used within the framework of RPA. A single bot is nothing more than a small piece of software that works on the level of the graphical user interface (GUI) and, in essence, takes over a process. From this level, the bot can automatically carry out all repetitive, simple work processes, without any necessary changes in the process or interface. As a result, employees do not need an additional program to use the bots.
From bot to digital assistant with a targeted digitalisation strategy
A digital assistant can only support regular workflows in a meaningful way if it integrates seamlessly into existing processes and then takes over these processes. To achieve this, the processes to be taken over by the digital assistant must be clearly defined in advance. This makes it possible to select the software robot that best performs each task. Various manufacturers, such as our partner Automation Anywhere, already offer predefined software bots for specific purposes, which can then be used for the respective tasks.
What does the software robot do as a digital assistant?
A software bot can perform routine tasks. The processes themselves may not be too complex. Typical processes are, for example, transferring new or changed customer data: A customer’s data can be stored in different programs for different purposes. When a new customer file is saved or an existing one is changed, these changes must be made in each program. The manual transfer of this information is not only time-consuming, but also a potential source of errors, such as typing errors.
This is where the digital assistant comes in, in the form of a software bot. The bot uses the data assigned to it to collect, validate, and transfer the data to the predefined locations (programs). The big advantage of this is that the digital assistant can work across different platforms independent of interfaces.
Benefit from the advantages of digital assistants
Digital assistants make it possible to gradually digitalise daily work routines within a company to free up employees for more complex tasks. However, software bots offer several additional advantages in this context:
- Cost savings between 25 and 65 percent
- Error rates are reduced
- Quality of daily processes improves
- Improvements in productivity, efficiency and growth through automation
- Low maintenance requirements
- Requires no new interfaces or additional programming