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Micro Focus SMAX - Service Management Automation X (SMAX)

Micro Focus' SMAX is a comprehensive service management suite that is easy to administer and requires no programming code. It is equipped with cognitive modules such as chat robots, social collaboration features, smart knowledge management, intelligent analytics and Big Data-enabled searches. All of this provides users with an optimized user experience. Whether from the cloud or on premise - as a Gold Partner of Micro Focus, Materna offers the solution with everything you need from a single source.

Service management as easy as Google or Amazon

Service Management Automation X (SMA-X) is a modern service management suite from Micro Focus. Materna is a Gold Partner of Micro Focus and offers operation and hosting of SMA-X from its own data center in Germany or alternatively as a managed service in your own data center.

SMA-X is equipped with cognitive modules such as chat robots and Big Data-enabled search, and offers social collaboration features, smart knowledge management and intelligent analytics.

SMA-X is based entirely on Docker containers and a Kybernetes orchestration interface, giving it a highly scalable and forward-looking architecture.

Materna offers the operation of the service management suite "as a service" from its own German data center with German- and English-speaking support. In addition, Materna has extensive Docker and RedHat Openshift expertise in operating the solution in your own data center. What is particularly charming is that SMA-X is a multi-client solution, so that, for example, a complete ITSM solution can be provisioned for each specialist department in just a few minutes.

Two variants for SMAX and Materna

1. Materna offers SMAX as a SaaS solution from its own German data center. This allows you to introduce service management without a costly implementation project: Materna hosts SMAX in a private cloud in its own data center with 24/7 operation. Our data center is equipped with a security management certificate according to ISO 27001.
2. Materna offers a managed service to run SMAX in your data center. This allows you to enjoy the benefits of easy management of SMAX - even without cloud usage. Micro Focus provides all the key functions of its service management suite as microservices and delivers SMAX entirely in Docker or RedHat Openshift containers. Materna advises and supports you in the introduction of SMAX as part of an implementation project and takes over the operation of the solution as a managed service from your data center.

Applies to both variants:

Our service desk is available from Monday to Friday from 8:00 to 18:00 as standard - in German and English. On request also 24/7 and with extended SLAs.
All second-level tickets, including interaction with the manufacturer, are handled by our own service desk.
Various application management services can be booked on request.
A lean service package for setting up the system rounds off our service.