Solutions for ServiceNow technologies
Modernize and optimize your Enterprise Service Management from the cloud at lightspeed. We take over the agile implementation of your service processes on the basis of ServiceNow technologies.
The right partner for the implementation of your ServiceNow projects
The realization of enterprise service management projects requires far-reaching integration know-how. Together with its subsidiary agineo, Materna specializes in the implementation of service processes and is a leader in the implementation of service management technologies. We are Elite Partner, Technology Partner, Sales Partner and Training Partner of ServiceNow. We build the bridge between ServiceNow and your individual requirements and precisely scale the solution into other areas of the company. We are certified for all ServiceNow focal points: IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Human Resources Management (HR), Customer Service (CSM) and Business Apps.
Working at light speed
Agile service processes from the cloud
Companies worldwide use ServiceNow to manage and optimize their diverse processes from IT, human resources, security and customer service on a cloud basis. With ServiceNow, all IT and non-IT processes are handled uniformly via one platform. The ServiceNow application portfolio is broad and applications can be activated individually as needed. Cloud-based software offers many advantages: You no longer have to worry about hosting, performance and monitoring as well as backup and data recovery.
Your benefits with ServiceNow
- Transparency of orders to IT and the provision of services
- Quick implementation of service requests
- Centralization of information stock from different input channels into the IT (single-system-of-record system)
- Individual, role-dependent dashboards for reporting on the time and quality of service provision
- User-friendly and intuitive user guidance for end users
- Out-of-the-box solution and customizing on request
Our services for ServiceNow
With more than 120 consultants specialized in ServiceNow, we realize projects for customers from various industries.
- Process consulting for mapping business processes to the ServiceNow platform
- Architectural consulting and conception
- Project management
- Complete implementation of SaaS projects
- Operational assistance
Materna awarded top place in IT service management
You too can benefit from the market leader
The ISG Provider Germany 2019 Lens SIAM/ITSM makes it official. Materna is one of the leading German companies implementing IT service management solutions. Materna did very well in all four quadrants of the survey and took pole position in all of them, too.
ISG writes: “Their great experience and detailed knowledge across all leading product suites mean Materna is one of the leading companies in Germany for every type of SIAM/ITSM implementation.”
Business Value & Service Management
This scope of this quadrant covers the outbound and forward-looking processes of IT service management (ITSM) as well as the more managerial issues. Understanding the client’s demand along with generating and managing the service portfolio is the heart of this quadrant. Financial management processes and customer satisfaction are included, as they require direct client access and feedback as well. (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)
Service Operation & Delivery
This quadrant addresses the areas of IT service operations and the delivery to the end client. Service operations is the area of processes that are needed to deliver defined IT services to the end client in a robust manner. The processes focus on three clusters: event and incident management […] problem management, including user helpdesk […] and post-event area that includes reporting and service level management (SLA). (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)
Service Design & Transition
This quadrant addresses the areas of IT service design and service transition into operations. While service design is mainly addressing the planning topics such as required service availability and capacity, service continuity and security issues, the transition part looks at three key areas: The transition of a service from planning into operation with change and change evaluation management. The validation of changes and services. The necessary processes to deploy a change or service and the management of the various release levels. (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)
Service Information Management
Implementations and operations of IT services are only as good as the information base on which all process automation is built. In this quadrant, we focus on the information management framework. The key is building and maintaining the configuration management database (CMDB) as it forms the heart of the information framework. While building the database requires the use of technologies to support IT personnel, maintaining the database historically was the bigger issue. After a CMDB has been designed, built and populated, it was already outdated when it went live. (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)
Our most important topics for ServiceNow technologies
IT Service Management (ITSM)
IT service management simply and flexibly as a service
ServiceNow ITSM is the world's leading IT service management solution from the cloud and, with its platform approach, the basis for the digitization strategy of numerous private and public organizations. ServiceNow provides a central entry point for ordering services, convenient monitoring of service delivery, ensuring compliance rules and a modern user interface. ServiceNow ITSM is a powerful platform for all ITIL processes. ServiceNow has been recognized as an industry leader in the Gartner ITSSM Magic Quadrant for three consecutive years. We offer a comprehensive portfolio of services from analysis, consulting and implementation of ITSM processes and technologies.
IT Operations Management (iTOM)
Optimize service operations with IT Operations Management
ServiceWatch Suite is a complete and integrated solution for service operations and integrates seamlessly with existing ServiceNow ITSM investment – including CMDB, incident and problem management, change management and service catalog. We offer a comprehensive portfolio of services from analysis, consulting, implementation and further development of service management processes and technologies as well as for error-free service operation and service availability.
Advantages of the ServiceWatch Suite
- Promoting service awareness in your CMDB
- Easy detection and diagnosis of service problems
- Faster service recovery
- Lower risks with planned changes
- More self-service
- Better control
Platform approach for hybrid cloud operating model
The rapid introduction of products is of decisive importance for the productivity of employees. But if cloud resources are deployed too quickly, the spread of virtual machines, uncontrolled resources and cost explosions can be excessive. The growing demand for cloud resources continues to increase administrative complexity. IT must monitor the allocation of resources and funds without compromising innovation. ServiceNow Cloud Management solves the challenge of complexity and expansion in the cloud by extending the service management approach to the public and private cloud. So you can easily manage and control all your cloud resources.
ServiceNow delivers cloud management for AWS, Microsoft Azure and VMware environments.
- Ensuring observance of compliance rules
- Monitoring of service delivery
- Transparency for the customer
- Personal offers and prices
- Modern UI
Security Operations (SecOps)
With Security Operations, you prioritize threats by impact on your business
With ServiceNow, you can integrate your existing security portfolio into a single incident repository. They automatically extend incidents with intelligent data and simply transfer the tasks between security and IT on a single platform. With ServiceNow Security Operations (SecOps), you bring incident data from your security tools into a structured response module that uses intelligent workflows, automation and a deep connection to IT to prioritize and resolve threats based on their impact on your organization. Workflow and system management functions of the ServiceNow platform are linked to security data from leading vendors. The result is a central platform that can be shared by the security and IT departments.
We offer a comprehensive portfolio of services from analysis, consulting and implementation of service processes as well as a fast and efficient response to security problems within the service landscape.
Benefits with Security Operations by ServiceNow
- Faster response to security incidents
- Customizable reports and dashboards provide information on the current security status
- Combining security and IT
- Identification of real security problems
- Use of workflow and automation
- Integration into existing security investments
Human Resource Management (HR)
Providing personnel services quickly and easily with HR Service Delivery
Employees expect user-oriented services. ServiceNow makes work easier for employees. You will receive a fast, individually tailored and constantly improving service.
Benefits of HR Service Delivery from ServiceNow
- Automation of workflows, e.g. for onboarding
- Knowledge portal and automated case management
- Reports and dashboards show the scope and types of service requests
Create business applications at the speed of light
Application development and provision must keep pace with the requirements of digitization. ServiceNow provides a mobile development platform for web applications to quickly build business applications that drive digital transformation in the enterprise. We offer a comprehensive portfolio of services from analysis, consulting and implementation of individual solutions for your service processes. In addition, we offer you various apps for ServiceNow, such as our ChatBot Kit.
Benefits of the business apps by ServiceNow
- Faster automation of business processes
- Integration of process workflows of company-wide systems and data
- Provision of modern user experiences
- Application development acceleration
- Increased return on investment with every new app
- Provision of time-to-value with the single, multi-instance enterprise cloud
Remedy customer complaints at the speed of light with Customer Service Management
Customers expect fast problem resolution and a process that enables easy interaction with customer service. ServiceNow Customer Service Management provides a portal that provides an effortless self-service experience. Connect departments, workflows and systems and automate service across the enterprise. We have many years of know-how in consulting and managing complex customer service processes throughout their entire life cycle.
Benefits of ServiceNow Customer Service Management
- Ready-to-use self-service
- Services can be automated throughout the company
- Interdepartmental interaction in case management
- Reduction of case numbers and costs
- High transparency of customer systems
- Tools for the performance of cause analyses
We offer you a managed service for your IT Service Management solution, covering all manufacturers and regardless of whether the ITSM solution is operated as an on-premise solution in your data centre, in the cloud or as a SaaS solution completely from the cloud, for the platforms BMC Helix, BMC Remedy, ServiceNow, Micro Focus Service Manager and Micro Focus SMAX.
Do you have any questions?