Solutions for modern authorities

Even prior to the E-Government Act (EGovG), which introduced a range of measures to modernize public administration by 2020, public authorities had begun working towards a more open and modern approach. This transformation has primarily involved removing red tape, streamlining structures, accelerating processes and making administrative procedures more effective, transparent, economical and closer to the public. Whilst the main focus is on the wishes of the general public, an array of legal stipulations and requirements also have to be reconciled.

There are many legal considerations to be addressed before a digital transition can take place, particularly concerning the introduction of the eAkte electronic case file, electronic communication with authorities via “De-Mail”, electronic forms with integrated ID and payment functions, and the automated generation of notifications, seamless data exchange with businesses and the public.

The digital transition will also lead to changes in IT: from the organizational and technical optimization of processes, to the integration of new system landscapes into existing ones and the provision of information. The success of the technical implementation rests on compliance with standards that create the conditions of interoperability necessary for an effective exchange of data both within the authority itself and with the public.

Materna has been helping public authorities to meet these challenges for several years. Our services include:

  • development of specialist procedures, e.g. for Customs, the Judiciary, for domestic and external security, for transport, the environment and human resources
  • process consulting and optimization, also in accordance with ITIL® standards
  • cloud lifecycle management, data centre consolidation and information security management for lasting stability and IT security
  • automated provision of IT services
  • development of barrier-free applications and websites, often to include the participation of the public, such as the "Dialogue on Germany’s future", an initiative to enable direct dialogue between the public and Chancellor Angela Merkel
  • design and development of staff portals for collaborative work and knowledge sharing
  • development of apps for mobile access to digital content, for example the Federal Council’s iPhone app