Your services and applications are in safe hands with us – put your trust in our Managed Services!
- How we can help you with our Managed Services
- Materna Service Management delivers
- Selected references for Managed Services from Materna
With data centres at two locations, Materna runs a high performance infrastructure comparable to that of a network provider, which reliably manages the applications and solutions you entrust us with.
We pay great attention to permanently monitoring your services and processes and provide you with the highest levels of reliability. For both Materna products and for IT and TC outsourcing, we manage your services including design, professional software and service integration, hosting, administration, maintenance and support - across system platforms if required - and transfer them to the secured productive environment and operations. We fulfil the requirements of your business processes with IT.
The infrastructure fulfils the highest standards expected by our customers, who, for example, come from the automotive, mobile phone, media and aviation sectors. The security of our data centre, including areas such as physical security, system security and data security, has been tested and documented in several audits and certificates. Materna’s security guidelines more than satisfy international standards such as ITIL® and national guidelines such as the TKG (German telecommunications law) and the BSI Basic Protection Catalogue. Materna is also certified according to the credit card industry’s PCI-DSS standard.
How we can help you with our Managed Services
ITIL-certified staff guarantee professional service management as well as monitoring and alarms 24/7. This fulfils even the most demanding customer requirements.
Materna Service Management delivers
- Installation and service integration in our own data center
- ITIL-based service management including active service level management
- Service monitoring and operating concepts (monitoring und alarms)
- Process-control within the complete chain of all service providers
- Application management incl. processes for different software platforms, e.g. for BMC Remedy Core and HP Service Manager
- Change management for the service
- As required: billing, reporting and statistics
Selected references for Managed Services from Materna
- Running the services for passenger check-in for Deutsche Lufthansa via the internet and via check-in kiosks
- Managed services of the application for international after sales service for MAN Truck & Bus
- Running music shops for large international music publishers
- SMS and MMS entertainment services for network providers like Vodafone, E-Plus and O2 (Gemany), tele.ring (Austria), sunrise (Switzerland), O2 (UK)
- Operating a proprietary fixed net SMS service including text-to-speech in Germany and the Ukraine
- Operating mobile phone network elements such as MMSC and Mobile Data Gateway (WAP GW) for various network providers