Customer Service and Support

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Your Questions for our Customer Service!

Customer Service and Support

We operate a central customer hotline at our headquarters. We are there to help in case you have technical problems using our products or questions regarding application.

Please get in touch with our customer service and support from Mondays to Fridays from 8 a.m. to 6 p.m. as follows:

Telephone: +49 (0) 231/5599-111
Fax: +49 (0) 231/5599-555
Email: support@materna.de

Our staff will either answer your questions directly or narrow them down to such an extent that our support department has the background information required to process them immediately.

In addition, the Materna Support Portal with products from BMC Software as well as for DX-Union customers is available to customers requiring maintenance.