Cloud and Managed Services

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We manage your application environment!

Get the most out of your application ecosystem with Managed Services.

Cloud and Managed Services

You don't want to burden your data center with having to provide individual services and applications? Do you need a reliable partner to run your standard software and your individual developments and include various cloud providers? Then you have come to the right place. We manage your services and application operations in our data centers: from individual workloads to the transfer of an entire data center to the Materna cloud data center.

Our services for cloud and managed service

Whether private, public or hybrid cloud: We manage and optimize your services and application operations in our data centers, in your data centers or in the cloud. This ranges from individual workloads to the takeover of complex services. You don't need to worry about detailed questions regarding network, hardware, software, licenses or service implementations - we take care of commissioning and workload migration and then the complete management up to service and application monitoring, billing and reporting.

Materna operates data centers at two locations with a high-performance infrastructure that operates at network operator level. Reliable management of the applications and solutions entrusted to us is a matter of course for us.

We offer service management and IT outsourcing. This includes in particular design, hosting, management, monitoring and maintenance of your business-related services and applications as well as the integration of software and services. We operate third-party products and solutions as well as commodity products (such as Office 365) from popular cloud providers and also Materna's own applications. We operate and manage your services either in our own data centers, on the basis of services in the cloud with third-party providers or with the help of hyperscalers such as Amazon AWS and Microsoft Azure.

Our data center experts integrate your solutions into your own IT or your department so that applications and services, even if operated externally, "feel" like your own IT - only much more flexible, cost-optimized and associated with less work for you and your employees.

Added Value

Your added value with Materna

  • Everything from a single source: service, software, hardware, cloud
  • Handover of execution responsibility to Materna
  • Support of the entire value chain
  • Specialist for business processes
  • Step-by-step handover of additional services
  • Complementing your own IT portfolio
  • Easy integration into own IT processes
  • Tailored services that are further developed in a future-proof manner
  • Location in Germany
  • High cost transparency
  • Scalable solutions
  • Secure operation (certificates, managed in Germany)
  • Your customers concentrate on their core tasks!
  • DataCore Powered


Highest safety requirements

The infrastructure of our data centers meets the highest security requirements. The security of the data center in various assessment areas such as physical security, system security, but also data security is proven by various audits and certificates. We are also happy to jointly prove the security of your specific solution in a specific audit. Our strict security guidelines meet international standards such as ITIL and national guidelines such as the TKG and the BSI basic protection catalog. We are also certified according to the PCI-DSS standard of the credit card industry.


Cloud Services@Materna - competent, individual, flexible and secure

Materna offers you a complete service for cloud and managed services. After creating the project plan according to your project requirements, we design and build your solution for you.

You do not need to worry about detailed questions regarding network, hardware, software, licenses or service implementations - we take care of the commissioning or migration and then the complete service management. This includes both operation and support for your specialist business processes from a single source. In doing so, we take over the controlling and error tracking of all operational activities from you.

Within our multi-year business relationship, we transparently map our services, the processes and services in an operations manual specifically tailored to your business for you and continuously develop them further - completely unbureaucratically and promptly and without having to explicitly touch the contract.

Service Desk

Always available: Our Service Desk

Materna supports IT managers with an innovative cloud offering so that companies can securely and efficiently enhance their own IT portfolio with resources from the cloud.

Our ITIL-certified staff and service processes ensure professional service management and service monitoring around the clock that meets even the most demanding requirements. If you wish, we can work with you to develop the most suitable services based on your strategy, so that you can concentrate fully on your core business. When it comes to service expertise in data center operations and cloud hosting, you've come to the right place.

  • 24 x 7 x 365 on-site operation in the operation center
  • Exclusive B2B support from qualified system administrators
  • Supported by qualified system administrators
  • Supporting ticket system (BMC Remedy)

    • Structured documentation of all tickets
    • Statistics (SLA reports, quality management)
    • Communication (forwarding to 2nd and 3rd level, feedback)
    • Incidents, Service Request (Problems, Change Requests)
    • Event Management
    • Request Management
  • On-call support in the areas of

    • Web applications (web solutions)
    • Specialized and self-developed solutions
    • Infrastructure and network
    • IT security

Infrastructure Management

Infrastructure Management

In Infrastructure Management, we focus on the provision of infrastructure services such as operating system and database as well as hardware (servers and VMs), infrastructure, VPN, backup & recovery, and Internet traffic both from our data centers and cloud providers.

Application Management

Application Management

In application management, we focus on the secure and highly available provision of the applications you require. In addition to our comprehensive knowledge of Materna's own software products, we have a high level of expertise in particular in the ITSM applications of the manufacturers BMC, OpenText and ServiceNow as well as the content management solutions of CoreMedia and FirstSpirit. We keep the applications up to date and continually optimize them in terms of architecture.

Service Management

Service Management

Our service management services are based on ITIL processes and also include monitoring, alerting and reporting, and service desk services. We are experts in the conception and design of monitoring concepts. We complement monitoring with processes that ensure the availability and functionality of your solution as a service.

Managed Service

Managed Service

Our Managed Service combines our services from Infrastructure, Application and Service Management. In addition, we offer the provision and operation of integrated development platforms and chains as a managed service from our data center.

Full Managed Service

Full Managed Service

Would you like us to manage all other service-providing units and suppliers in addition to the Managed Service? Then our Full Managed Service is what you need. It comprises all the service packages we offer, including license and multi-provider management, which we implement according to your specific requirements.

Our services as part of an ongoing service include:

  • Managed services in our own certified data center and externally

    • Operation of services and applications according to ITIL
    • Service level management
    • Security management
    • Service and application monitoring billing, reporting and statistics
  • Management of service processes
  • Multi-provider management
  • Service evolution according to your business requirements

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