Solutions for BMC technologies

Materna is the worldwide leading partner (Elite Partner) of BMC Software. In Germany we have also been rated as the leading services company for introducing service management (ISG Provider Lens 2020). Benefit from the extensive experience we have gained during the several hundred projects we have successfully carried out in service management and operations. And we can also accompany you into the cloud!

Our key topics with technologies from BMC Software

Enterprise Service Management

Deploy BMC Helix Service Management in your modern organisation – whether it is run in the cloud, multi-cloud, hybrid or in your own data centre.
Operations

Deploy high-performance solutions for automating and orchestrating your IT operations with technologies from BMC Software.

Our BMC partnership

We are the world's leading partner of BMC software.
We serve more than 150 satisfied BMC maintenance customers.
We are a certified migration partner for BMC Helix.

The right partner for implementing your projects with technologies from BMC Software

Expertise

Selecting, consulting and introducing BMC Software technologies
Enhacement

Advice on tools, processes, compliance and security as well as with customized communication solutions
Trainings

Authorized training partner, own training centres, dedicated training team
Support

Support in English and German; incident management process aligned to the requirements of ISO/IEC 20000
Practical experience

More than 150 consultants with many years of practical experience; standardised and well-established procedures; specialist team at nearshoring location
ITIL-certified

Staff are ITIL-certified and extremely familiar with related IT management topics
Project management

Project leaders are masters of both classic project management methods and agile development methods
Full-service provider

Advantages of a full-service provider comprising consulting services and implementation, support and training, hosting (in our own data centre) and managed cloud services

BMC Helix demo versions by BMC and Materna

Test BMC Helix ITSM, Digital Workplace or Discovery as a demo version NOW!

BMC Helix ITSM supports IT transformations with intelligent, user-oriented experiences so they can work faster: provided in the cloud, on premise or in hybrid environments.
BMC Helix Digital Workplace provides an intuitive and intelligent user-experience which helps companies to handle the digitalisation of their working world.
BMC Helix Discovery is a native solution for inventorying and allocating dependencies which afford comprehensive insights into hardware, software and service dependencies in multi-cloud environments.

Request demo version here

BMC Helix Demo-Versionen (refer to: Request BMC Helix demo)

Materna awarded top place in IT service management

You too can benefit from the market leader

The ISG Provider Germany 2019 Lens SIAM/ITSM makes it official. Materna is one of the leading German companies implementing IT service management solutions. Materna did very well in all four quadrants of the survey and took pole position in all of them, too.

ISG writes: “Their great experience and detailed knowledge across all leading product suites mean Materna is one of the leading companies in Germany for every type of SIAM/ITSM implementation.”

Leader Badge ISG Provider Lens Germany 2019

Business Value & Service Management

This scope of this quadrant covers the outbound and forward-looking processes of IT service management (ITSM) as well as the more managerial issues. Understanding the client’s demand along with generating and managing the service portfolio is the heart of this quadrant. Financial management processes and customer satisfaction are included, as they require direct client access and feedback as well. (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)

Service Operation & Delivery

This quadrant addresses the areas of IT service operations and the delivery to the end client. Service operations is the area of processes that are needed to deliver defined IT services to the end client in a robust manner. The processes focus on three clusters: event and incident management […] problem management, including user helpdesk […] and post-event area that includes reporting and service level management (SLA). (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)

Service Design & Transition

This quadrant addresses the areas of IT service design and service transition into operations. While service design is mainly addressing the planning topics such as required service availability and capacity, service continuity and security issues, the transition part looks at three key areas: The transition of a service from planning into operation with change and change evaluation management. The validation of changes and services. The necessary processes to deploy a change or service and the management of the various release levels. (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)

Service Information Management

Implementations and operations of IT services are only as good as the information base on which all process automation is built. In this quadrant, we focus on the information management framework. The key is building and maintaining the configuration management database (CMDB) as it forms the heart of the information framework. While building the database requires the use of technologies to support IT personnel, maintaining the database historically was the bigger issue. After a CMDB has been designed, built and populated, it was already outdated when it went live. (ecxerpt from: ISG Provider Lens™ Quadrant Report, March 2019)