Solutions for ServiceNow technologies

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Use the new dimension in enterprise service management with Materna, agineo and ServiceNow.

Solutions for ServiceNow technologies

Modernize and optimize your Enterprise Service Management from the cloud at lightspeed. We take over the agile implementation of your service processes on the basis of ServiceNow technologies.

The right partner for the implementation of your ServiceNow projects

The realization of enterprise service management projects requires far-reaching integration know-how. Together with its subsidiary agineo, Materna specializes in the implementation of service processes and is a leader in the implementation of service management technologies. We are Elite Partner, Technology Partner, Sales Partner and Training Partner of ServiceNow. We build the bridge between ServiceNow and your individual requirements and precisely scale the solution into other areas of the company. We are certified for all ServiceNow focal points: IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Human Resources Management (HR), Customer Service (CSM) and Business Apps.

Overview

Agile service processes from the cloud

Companies worldwide use ServiceNow to manage and optimize their diverse processes from IT, human resources, security and customer service on a cloud basis. With ServiceNow, all IT and non-IT processes are handled uniformly via one platform. The ServiceNow application portfolio is broad and applications can be activated individually as needed. Cloud-based software offers many advantages: You no longer have to worry about hosting, performance and monitoring as well as backup and data recovery.

Your benefits

Your benefits with ServiceNow

  • Transparency of orders to IT and the provision of services
  • Quick implementation of service requests
  • Centralization of information stock from different input channels into the IT (single-system-of-record system)
  • Individual, role-dependent dashboards for reporting on the time and quality of service provision
  • User-friendly and intuitive user guidance for end users
  • Out-of-the-box solution and customizing on request

Our services

Our services for ServiceNow

With more than 120 consultants specialized in ServiceNow, we realize projects for customers from various industries.

  • Process consulting for mapping business processes to the ServiceNow platform
  • Architectural consulting and conception
  • Project management
  • Complete implementation of SaaS projects
  • Training
  • Operational assistance

IT Service Management (ITSM)

IT service management simply and flexibly as a service

ServiceNow ITSM is the world's leading IT service management solution from the cloud and, with its platform approach, the basis for the digitization strategy of numerous private and public organizations. ServiceNow provides a central entry point for ordering services, convenient monitoring of service delivery, ensuring compliance rules and a modern user interface. ServiceNow ITSM is a powerful platform for all ITIL processes. ServiceNow has been recognized as an industry leader in the Gartner ITSSM Magic Quadrant for three consecutive years. We offer a comprehensive portfolio of services from analysis, consulting and implementation of ITSM processes and technologies.

IT Operations Management (iTOM)

Optimize service operations with IT Operations Management

ServiceWatch Suite is a complete and integrated solution for service operations and integrates seamlessly with existing ServiceNow ITSM investment – including CMDB, incident and problem management, change management and service catalog. We offer a comprehensive portfolio of services from analysis, consulting, implementation and further development of service management processes and technologies as well as for error-free service operation and service availability.

Advantages of the ServiceWatch Suite

  • Promoting service awareness in your CMDB
  • Easy detection and diagnosis of service problems
  • Faster service recovery
  • Lower risks with planned changes
  • More self-service
  • Better control

Cloud Management

Platform approach for hybrid cloud operating model

The rapid introduction of products is of decisive importance for the productivity of employees. But if cloud resources are deployed too quickly, the spread of virtual machines, uncontrolled resources and cost explosions can be excessive. The growing demand for cloud resources continues to increase administrative complexity. IT must monitor the allocation of resources and funds without compromising innovation. ServiceNow Cloud Management solves the challenge of complexity and expansion in the cloud by extending the service management approach to the public and private cloud. So you can easily manage and control all your cloud resources.

ServiceNow delivers cloud management for AWS, Microsoft Azure and VMware environments.

Benefits

  • Ensuring observance of compliance rules
  • Monitoring of service delivery
  • Transparency for the customer
  • Personal offers and prices
  • Modern UI

Security Operations (SecOps)

With Security Operations, you prioritize threats by impact on your business

With ServiceNow, you can integrate your existing security portfolio into a single incident repository. They automatically extend incidents with intelligent data and simply transfer the tasks between security and IT on a single platform. With ServiceNow Security Operations (SecOps), you bring incident data from your security tools into a structured response module that uses intelligent workflows, automation and a deep connection to IT to prioritize and resolve threats based on their impact on your organization. Workflow and system management functions of the ServiceNow platform are linked to security data from leading vendors. The result is a central platform that can be shared by the security and IT departments.

We offer a comprehensive portfolio of services from analysis, consulting and implementation of service processes as well as a fast and efficient response to security problems within the service landscape.

Benefits with Security Operations by ServiceNow

  • Faster response to security incidents
  • Customizable reports and dashboards provide information on the current security status
  • Combining security and IT
  • Identification of real security problems
  • Use of workflow and automation
  • Integration into existing security investments

Human Resource Management (HR)

Providing personnel services quickly and easily with HR Service Delivery

Employees expect user-oriented services. ServiceNow makes work easier for employees. You will receive a fast, individually tailored and constantly improving service.

Benefits of HR Service Delivery from ServiceNow

  • Automation of workflows, e.g. for onboarding
  • Knowledge portal and automated case management
  • Reports and dashboards show the scope and types of service requests

Business applications

Create business applications at the speed of light

Application development and provision must keep pace with the requirements of digitization. ServiceNow provides a mobile development platform for web applications to quickly build business applications that drive digital transformation in the enterprise. We offer a comprehensive portfolio of services from analysis, consulting and implementation of individual solutions for your service processes. In addition, we offer you various apps for ServiceNow, such as our ChatBot Kit.

Benefits of the business apps by ServiceNow

  • Faster automation of business processes
  • Integration of process workflows of company-wide systems and data
  • Provision of modern user experiences
  • Application development acceleration
  • Increased return on investment with every new app
  • Provision of time-to-value with the single, multi-instance enterprise cloud

Customer service

Remedy customer complaints at the speed of light with Customer Service Management

Customers expect fast problem resolution and a process that enables easy interaction with customer service. ServiceNow Customer Service Management provides a portal that provides an effortless self-service experience. Connect departments, workflows and systems and automate service across the enterprise. We have many years of know-how in consulting and managing complex customer service processes throughout their entire life cycle.

Benefits of ServiceNow Customer Service Management

  • Ready-to-use self-service
  • Services can be automated throughout the company
  • Interdepartmental interaction in case management
  • Reduction of case numbers and costs
  • High transparency of customer systems
  • Tools for the performance of cause analyses