Managed IT service management

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Managed ITSM

Multivendor IT service management

Managed IT service management

We offer a managed service for your multivendor ITSM platform – either on-premise, in the cloud, or as a full SaaS model entirely from the cloud.

IT service management describes a set of policies and practices performed by an IT organization to deliver the best possible support for business processes. So, you don’t want to deal with the technical implementation yourself, and would prefer to have it taken care of by experts. You would like your services provisioned faster, with a unified system for handling all IT and non-IT business functions through a single platform.

Then you’re in the right place. At Materna we focus on delivering and monitoring streamlined business processes, ensuring that the IT services visible to your users and your customers run smoothly 24/7. We provide the conditions for you to maximize efficiency and see continual improvements in the quality and profitability of your IT organisation.

In addition to the classic areas of operational IT, we can provide you with a team of experts to support you with all the usual activities associated with each of the ITSM processes (incident, change, problem management) or perform them entirely on your behalf. We offer the ITSM solution as a service, taking full responsibility for the support and running of your processes.

Our core areas of expertise lie in the IT service management platforms BMC Remedy, BMC Helix, ServiceNow, OpenText Service Manager and OpenText SMAX.

Our added values for managed ITSM

  • Out-of-the-box solutions and customizing on request
  • Non-proprietary
  • Our own development know-how
  • We take care of your license management
  • Product support as an accredited partner of the software manufacturers

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